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Shipping Protection
$2.99 USDProtect your order from damage, loss, or theft during shipping.
Protect your order from damage, loss, or theft during shipping.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be unused, unworn, and in its original condition, with all original packaging, tags, labels, and accessories included and undamaged. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@shopterre.com with your order number, the item(s) you wish to return or exchange, the reason for the request, and clear photos where applicable. All returns must be requested and approved before items are sent back — items sent back without first requesting a return will not be accepted. Return instructions and the return address are provided after approval.
Return Shipping
For damaged, defective, or incorrect items, return shipping costs are covered by Terre. For all other returns, customers are responsible for return shipping costs. No restocking fees are charged. We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
Damages and issues
Please inspect your order upon reception and contact us promptly at support@shopterre.com if the item is defective, damaged, or if you receive the wrong item. Include your order number, a description of the issue, and clear photographs where applicable. Once reviewed, we will provide a free replacement or a full refund, in accordance with your consumer rights.
Non-returnable items
Returns or exchanges are not accepted for items that do not meet the condition requirements above, items missing original packaging, accessories, or labels, items damaged due to misuse, neglect, or improper handling after delivery, or items returned without prior authorization.
Exchanges
If you request an exchange, instructions are provided after approval. Replacement items are shipped once the returned item has been received and approved. If the requested replacement is unavailable, a refund is issued instead.
Refunds
Once returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are processed within 7 days and issued to the original payment method whenever possible. Please remember it can take some time for your bank or credit card company to process and post the refund.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@shopterre.com. Cancellations are only possible before an order has been shipped. Once an order has been shipped, the return process must be followed after delivery.
